RETURN & REFUND POLICY

Last Updated: 18 August 2026

Thank you for shopping with AMAN ZAIFA RESOURCES.

We aim to ensure that every product purchased from us arrives in good condition and meets your expectations. Please read the following Return & Refund Policy before making a purchase.

1. Eligibility for Returns

We accept returns only under the following circumstances:

  • The item received is damaged or defective upon delivery.

  • The wrong item, size, colour or product was sent.

  • The item received is significantly different from the product description shown on our website.

To be eligible for a return, the item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Include the original packaging, box, tags, labels and accessories, where applicable.

  • Not have been washed, altered, repaired or damaged after delivery.

  • Be accompanied by proof of purchase or order details.

2. Return Request Period

Customers must contact us within 3 days of receiving the order if they wish to request a return.

Please contact us through:

Email: asmilasahudin@gmail.com
Phone / WhatsApp: 014-322 5179

Please provide your order number, photographs or videos of the item received, packaging and the issue encountered.

We may request additional information or photographs to assess the condition of the product.

3. Items That Cannot Be Returned

Returns may not be accepted for:

  • Items that have been worn or used.

  • Items damaged due to improper use, washing or handling.

  • Items without their original packaging, tags or accessories.

  • Items damaged after delivery due to customer negligence.

  • Items returned without prior approval from AMAN ZAIFA RESOURCES.

  • Change of mind, unless otherwise agreed by us.

  • Differences in colour caused by screen or device settings.

For hygiene and product protection purposes, certain items may not be eligible for return once used or worn.

4. Return Process

Before sending any item back, customers must contact us and obtain return approval.

Once the return has been approved:

  1. We will provide the return instructions.

  2. The customer must securely pack the item in its original packaging.

  3. The item must be returned within the timeframe provided by us.

  4. Once received, the returned item will be inspected.

  5. If the return is approved, we will proceed with a replacement or refund, depending on the circumstances.

Please do not send any item back without contacting us first.

5. Return Shipping Costs

If the return is due to an error on our part, such as:

  • Wrong item sent

  • Wrong size or colour sent

  • Damaged item received

  • Defective item received

we may cover the reasonable return shipping cost, subject to our approval.

For returns caused by customer preference or circumstances that are not the fault of AMAN ZAIFA RESOURCES, the customer may be responsible for the return shipping cost.

6. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed using the original payment method where reasonably possible.

Depending on the payment provider or financial institution, the actual time for the refunded amount to appear in your account may vary.

We are not responsible for delays caused by banks, payment gateways or other third-party payment providers.

7. Exchanges

Where applicable, customers may request an exchange for the correct item, size or colour.

Exchanges are subject to:

  • Product availability.

  • The returned item meeting our return conditions.

  • Approval by AMAN ZAIFA RESOURCES.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

8. Sale and Promotional Items

Sale, clearance or promotional items may have different return conditions.

Unless the item is defective, damaged or incorrectly supplied, sale or promotional items may be considered final sale.

Any special return conditions will be stated on the relevant product or promotional page.

9. Damaged Items Upon Delivery

If your parcel appears damaged when received, please take photographs or video of the parcel and product before opening or immediately after opening.

Customers should contact us as soon as possible and within 3 days of delivery.

This information may be required to assist us in making a claim with the relevant courier or delivery service.

10. Refund Exclusions

We are unable to provide a refund where:

  • The customer has provided an incorrect delivery address.

  • The customer refuses or fails to accept the delivery without a valid reason.

  • The item has been used, worn or damaged after delivery.

  • The return does not meet the requirements stated in this policy.

  • The customer simply changes their mind, unless we have agreed otherwise.

11. Authenticity

AMAN ZAIFA RESOURCES is committed to offering genuine branded products.

If you believe that a product received is materially different from the product represented on our website, please contact us immediately with your order details and supporting information so that we can investigate the matter.

12. Policy Changes

AMAN ZAIFA RESOURCES reserves the right to update or amend this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

13. Contact Us

For return, exchange or refund enquiries, please contact:

AMAN ZAIFA RESOURCES (RA0065094-V)
Owner: SITI NUR ASMILA BINTI SAHUDIN
Address: No. 123, Jalan Anggerik 3/1, Taman Kulai Utama, 81000 Kulai, Johor, Malaysia
Phone / WhatsApp: 014-322 5179
Email: asmilasahudin@gmail.com
Website: https://www.psjpozeera.com/

We appreciate your cooperation and are committed to providing a smooth and pleasant shopping experience.

Thank you for shopping with AMAN ZAIFA RESOURCES.