FREQUENTLY ASKED QUESTIONS
General
1. What does AMAN ZAIFA RESOURCES sell?
We offer a curated selection of branded bags and footwear, carefully selected for customers who appreciate quality, style and authenticity.
2. Are your products genuine?
Yes. We are committed to offering genuine branded products sourced through legitimate channels.
3. Where is AMAN ZAIFA RESOURCES located?
We are based in Kulai, Johor, Malaysia.
4. Do you have a physical store?
Our business primarily serves customers through our online platform. For physical-store enquiries, please contact us directly.
5. How can I contact AMAN ZAIFA RESOURCES?
You may contact us via:
Phone / WhatsApp: 014-322 5179
Email: asmilasahudin@gmail.com
Ordering
6. How do I place an order?
Simply browse our website, select your preferred product and add it to your shopping cart. Follow the checkout instructions to complete your order.
7. Do I need to create an account to place an order?
Not necessarily. If guest checkout is available, you may place an order without creating an account.
8. Can I order through WhatsApp?
Yes. You may contact us through WhatsApp for product enquiries or assistance with your order.
9. Can I change my order after placing it?
Please contact us as soon as possible. We will try to accommodate your request before the order is processed or shipped.
10. Can I cancel my order?
Order cancellation may be possible if your order has not yet been processed or shipped. Please contact us immediately.
11. How do I know if my order has been successfully placed?
A confirmation message or email will normally be provided after your order has been successfully submitted.
12. Can I check my order status?
Yes. You may check your order status through your account, where applicable, or contact us with your order number.
Products
13. Are the products brand new?
Unless otherwise stated on the product page, our products are new and unused.
14. Do your products come with original packaging?
Where applicable, branded products will be supplied with their original packaging and accessories. Packaging may vary depending on the product.
15. Will I receive exactly the same product shown in the photos?
We make every effort to display products accurately. However, slight differences in colour may occur due to lighting, photography and individual screen settings.
16. How do I choose the correct shoe size?
Please refer to the size information provided on the relevant product page. If you are unsure, contact us before placing your order.
17. What if my preferred size is out of stock?
You may contact us to enquire about restocking or availability of other sizes.
18. Can I reserve an item?
Reservations are subject to product availability and our approval. Please contact us for reservation enquiries.
19. Are the products covered by a manufacturer’s warranty?
Warranty coverage depends on the individual brand and product. Where a manufacturer’s warranty applies, the relevant terms will be stated or provided accordingly.
Payment
20. What payment methods do you accept?
Available payment methods will be displayed during checkout. Payment options may include online banking, cards and other supported payment services.
21. Is online payment secure?
We use third-party payment service providers where applicable. Payment information is processed through the relevant payment provider’s secure systems.
22. Will you store my credit or debit card details?
We do not normally store complete credit or debit card details on our own servers. Payment information may be handled directly by our payment service provider.
23. What happens if my payment fails?
If your payment is unsuccessful, please try again or select another available payment method. You may also contact us for assistance.
24. When will my order be processed after payment?
Orders will generally be processed after successful payment confirmation. Processing time may vary depending on order volume, product availability and other circumstances.
Shipping & Delivery
25. Do you provide delivery?
Yes. We provide delivery services for orders placed through our online store.
26. How much is the delivery fee?
Delivery charges will be calculated and displayed during checkout based on the available delivery options and destination.
27. How long does delivery take?
Delivery time depends on the destination, courier service, order processing time and other circumstances. Estimated delivery information will be provided where available.
28. Will I receive a tracking number?
Where tracking is available, a tracking number may be provided after your order has been shipped.
29. Can I change my delivery address?
Please contact us immediately if you need to change your delivery address. Changes may not be possible once the parcel has been shipped.
30. What should I do if my parcel is delayed?
If your parcel has exceeded the expected delivery timeframe, please contact us with your order number and tracking details so we can assist you.
Returns & Refunds
31. Can I return an item if I change my mind?
Returns due to change of mind are generally not accepted, unless otherwise agreed by AMAN ZAIFA RESOURCES.
32. What if I receive the wrong or damaged item?
Please contact us within 3 days of receiving your order. Provide your order number together with clear photographs or videos of the item and packaging. We will review the issue and advise you on the next steps.
33. How can I request a refund?
Contact us with your order details and the reason for the refund request. If the request meets our Return & Refund Policy, we will process the refund using the applicable payment method.
For full details, please refer to our Return & Refund Policy.
AMAN ZAIFA RESOURCES (RA0065094-V)
Owner: SITI NUR ASMILA BINTI SAHUDIN
Phone / WhatsApp: 014-322 5179
Email: asmilasahudin@gmail.com
Address: No. 123, Jalan Anggerik 3/1, Taman Kulai Utama, 81000 Kulai, Johor, Malaysia
Your Style, Your Passion.