SHIPPING POLICY

Last Updated: 18 August 2026

At AMAN ZAIFA RESOURCES, we are committed to ensuring that your order is packed carefully and delivered safely to you.

This Shipping Policy explains our delivery process, estimated delivery times and other important information regarding your order.

1. Delivery Coverage

We currently provide delivery services within Malaysia, subject to courier availability and delivery coverage.

For deliveries to remote areas, islands or locations with limited courier coverage, additional delivery time or charges may apply.

2. Order Processing

Orders will be processed after successful payment confirmation.

Our usual processing time is approximately 1–3 business days, depending on product availability and order volume.

Orders placed during weekends, public holidays or promotional periods may require additional processing time.

3. Delivery Time

Estimated delivery time after your order has been shipped is generally:

  • Peninsular Malaysia: 1–5 business days
  • East Malaysia: 3–7 business days

These are estimated delivery times only and are not guaranteed. Delivery may take longer due to weather conditions, public holidays, courier delays, peak seasons or circumstances beyond our control.

4. Shipping Charges

Shipping fees will be calculated based on the delivery destination, parcel size, weight and available courier service.

The applicable shipping fee will be displayed during checkout before you complete your order.

Any free shipping promotion will be subject to the terms and conditions of the relevant promotion.

5. Courier Service

Orders may be delivered using our selected courier or logistics partners.

The courier service may vary depending on the delivery destination, parcel size, availability and other operational considerations.

6. Tracking Information

Where tracking is available, customers will receive a tracking number or tracking information after the order has been shipped.

Customers may use the tracking information provided to monitor the progress of their delivery.

Please allow some time for the tracking information to be updated after the parcel has been collected by the courier.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

This includes:

  • Full name
  • Contact number
  • Complete delivery address
  • Postcode
  • City and state

AMAN ZAIFA RESOURCES will not be responsible for delays, failed deliveries or additional charges caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information, please contact us immediately.

8. Failed Delivery

If a delivery attempt is unsuccessful, the courier may make another delivery attempt or provide further instructions for parcel collection.

If a parcel is returned to us due to an incorrect address, failure to receive the parcel or other circumstances attributable to the customer, additional shipping charges may apply for re-delivery.

9. Delayed Deliveries

Although we work with reliable courier partners, delivery times may occasionally be affected by circumstances beyond our control.

These may include:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Courier operational issues
  • Peak shopping periods
  • Road closures
  • Incorrect delivery information
  • Other unforeseen circumstances

If your parcel is significantly delayed, please contact us with your order number and tracking information so that we can assist you.

10. Damaged Parcels

If your parcel appears damaged when it arrives, please take photographs or videos of the parcel before opening it, where possible.

After opening the parcel, please check the product immediately.

If the product is damaged, contact us within 3 days of receiving the order and provide:

  • Order number
  • Photographs or videos of the parcel
  • Photographs or videos of the damaged product
  • Any other information requested by our team

We will review the matter and advise you on the next steps.

11. Missing or Incorrect Items

If you receive an incorrect item or an item is missing from your order, please contact us within 3 days of delivery.

Please provide your order number and clear photographs or videos of the parcel and items received.

We will investigate the issue and provide an appropriate resolution where applicable.

12. International Shipping

International shipping may be available for selected destinations.

Customers who wish to place an international order should contact us before purchasing so that we can confirm shipping availability, delivery charges and estimated delivery time.

Any applicable customs duties, import taxes, clearance fees or other charges imposed by the destination country will generally be the responsibility of the customer.

13. Order Cancellation

Once an order has been processed or shipped, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try our best to accommodate cancellation requests before the order is processed.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact:

AMAN ZAIFA RESOURCES (RA0065094-V)
Owner: SITI NUR ASMILA BINTI SAHUDIN

Phone / WhatsApp: 014-322 5179
Email: asmilasahudin@gmail.com

Address:
No. 123, Jalan Anggerik 3/1,
Taman Kulai Utama,
81000 Kulai, Johor, Malaysia

Website: www.psjpozeera.com

We appreciate your trust and look forward to delivering your purchase safely to you.

AMAN ZAIFA RESOURCES
Your Style, Our Passion.